How to Win Fans and Influence Consumers: Provide Feedback to Your Influencers

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By Courtney Moser

It’s not all about you.

We can get so caught up in the chaos of business – deadlines, campaigns, reports, meetings, and so on – that we forget how important feedback is. The success of your future influencer marketing campaigns depends on your influencers, their high-quality content and the relationship you cultivate with them. Basically? Don’t leave your influencers hanging after a campaign!

According to Social Media Today, 70% of consumers would rather learn about a product through content than traditional advertising. And who is the content expert here? Your influencers. Let’s not forget about them and their role in telling your story, increasing awareness, driving website traffic and improving engagement.

In fact, UK beauty video blogger Fleur de Force advises companies to “approach influencers and say ‘this is our idea, how does it fit into your content?’ Nobody knows their audience better than the influencer themselves.”

Influential bloggers are followed for their unique voice and writing or photography style, so brands should respect that creativity in sponsored content as well. Recent eMarketer research found that 77 percent of influencers site creative freedom as a primary reason for choosing to work with a brand more than once.  From the beginning of your campaign, everyone should be on the same page. Clear communication is vital, and you should be working as a team toward your end goals.

Share feedback with your influencers both during and after your influencer marketing campaign for the best results. This way, there’s a positivity around your professional partnership. While the campaign is still going, for example, you can send messages about content you loved, share their social posts or privately let them know if something needs to be changed or edited. If a piece of content is different than your brand would like or expected, it’s critical to reach out to the influencer immediately to discuss before it goes any farther in the campaign.

Sending a personal message, small gift or thank you note to your influencers after the campaign is a great way to plant a seed for a future partnership. Liking and commenting on their social posts is another way to keep the opportunity for future collaboration open. Show gratitude for the time and effort they put into it, and continue to demonstrate why you’re a worthy, authentic brand to work with in this crowded market.

To learn more about influencer marketing, check out our best practices series here.

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