How to Win Fans and Influence Consumers: Communicate Frequently

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By Courtney Moser

 

“A brand is no longer what we tell the consumer it is–it is what consumers tell each other it is.”

As Scott Cook, the founder and CEO of Intuit, said in this Forbes article, times are changing. The immense amount of opportunities for global, instantaneous connections spanning people and places means that brands and consumers – and their relationship with each other – are different than they used to be.

The one constant? Communication. Although the meanings and methods may change, the importance and core of communication remains. Brands are no longer in total control of their image, for instance, because consumers now have platforms of their own in which to communicate and share. Anyone can do research on a product or service and find consumer reviews, tips, message boards and more – impressions are no longer limited to traditional advertising.

Brands can embrace this evolution of communication by utilizing influencer marketing, which empowers you to communicate to a group of people through an influencer. These influencers – typically high-reach bloggers or social media advocates – share messages, promote products and cultivate partnerships. It’s word-of-mouth marketing on a larger, digital scale.

“People expect brands to talk with them rather than at them,” according to SocialTimes. “They no longer expect brands to sell to them, but to entertain and inform them. In this new paradigm, influencers are a force to be reckoned with. Brands can strategically partner with the right personalities to spark organic conversations and seduce their followers.”

The way a brand, and their influencers, speak with consumers can create communities and impact sentiment. Successful, strategic communication that’s aligned with brand messaging can lead to meaningful conversations, increased awareness, and much more. An effective influencer can turn other consumers into loyal brand advocates.

Once a brand starts using influencer marketing, of course, communication only becomes more important – only this time, it’s internal rather than consumer facing. It’s critical to work with your influencers to align expectations from the start, and stay in the know with their timeline and content. It’s also beneficial to keep them in the loop with your company, products and launch dates so that they can better plan and craft quality content.

The Find Your Influence (FYI) influencer marketing platform, for example, includes a message center to make communication between brands and influencers faster and easier. Every time you log in to the platform, you can check your messages along with campaign goals, progress, and more. This helps centralize communication and gives brands and influencers more time to focus on what really matters in one place, as opposed to checking multiple accounts or delaying timelines.

How you communicate with both consumers and influencers matters. Influencer marketing can make a big impact, but it’s also important to ensure you choose the right influencers and platforms in which to market your products or service. To learn more, check out FYI’s best practices blog series here.

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